1win Casino
Privacy Policy

1win casino ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy applies to all users of the 1win casino website, mobile application, and any related services.

When you register an account, place a bet, make a deposit, or simply browse 1win casino, you share certain information with us. This policy is here to make sure you understand exactly what that information is, why we need it, and how we keep it safe.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full agreement between you and 1win casino.

1win casino collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

1win casino uses your personal data for the following purposes:

• Account management — creating and maintaining your player account, verifying your identity, and processing transactions.
• Service delivery — enabling you to access games, place bets, claim bonuses, and use all platform features.
• Security and fraud prevention — detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
• Legal compliance — meeting anti-money laundering (AML) obligations, age verification requirements, and other regulatory duties.
• Customer support — responding to your queries, resolving disputes, and improving our service based on your feedback.
• Responsible gaming — monitoring play patterns to identify potential problem gambling and applying protective measures where needed.
• Platform improvement — analysing usage data to improve the 1win casino experience, fix bugs, and develop new features.
• Marketing communications — sending you relevant promotions and offers, only where you have opted in to receive them.

1win casino processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our agreement with you, such as running your account and processing payments.
• Legal obligation — processing required to comply with applicable laws, including AML regulations and age verification requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — processing based on your explicit agreement, such as receiving marketing communications. You may withdraw consent at any time.

1win casino does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and other payment partners receive the minimum data needed to process your transactions securely.
• Identity verification providers — third-party KYC services receive identity documents to verify your age and identity as required by our compliance obligations.
• Fraud prevention services — data may be shared with fraud detection platforms to protect the platform and its players.
• Regulatory and legal authorities — we may disclose data to law enforcement or regulatory bodies when legally required to do so.
• Technology service providers — hosting, analytics, and infrastructure providers who process data on our behalf under strict data processing agreements.

1win casino uses cookies and similar tracking technologies to make the platform work properly and to understand how it is used. Here's a breakdown of the types of cookies we use:

• Essential cookies — required for the platform to function. These keep you logged in and remember your session preferences. You cannot opt out of these without affecting platform functionality.
• Analytics cookies — help us understand which pages are visited most, how long players stay, and where they encounter issues. This data is aggregated and anonymised.
• Preference cookies — remember your settings such as language preference and display options.
• Security cookies — used to detect and prevent fraudulent activity and protect your account.

1win casino does not use advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

Protecting your personal data is a top priority at 1win casino. We implement a range of technical and organisational security measures, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• 256-bit AES encryption for stored sensitive data
• Strict access controls — only authorised personnel can access personal data, and only when necessary
• Regular security audits and penetration testing
• Two-factor authentication options for player accounts
• Automated monitoring systems to detect unusual account activity

Despite these measures, no system is completely immune to security risks. If you suspect your account has been compromised, contact 1win casino support immediately at [email protected].

1win casino retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

As a 1win casino player, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data, subject to legal retention obligations.
• Right to restriction — ask us to limit how we process your data in certain circumstances.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — withdraw consent for any processing based on consent, at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. Some requests may require identity verification before we can action them.

1win casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account and delete all associated data.

If you believe a minor has accessed 1win casino using your details or has created their own account, please contact us immediately at [email protected] so we can take action.

1win casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes, we will notify you via email or an in-platform notification. Continued use of 1win casino after an update is published constitutes your acceptance of the revised policy. We recommend checking this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 1win casino handles your personal data, please get in touch:

We take every privacy enquiry seriously and will do our best to resolve your concern quickly and transparently.